500 contact center employees from February 2023 in Medellin (Colombia) decided to hire a customer acquisition and technology solutions provider BPO iQor, Business Wire reports on January 30.
Employees will be part of the new iQor Global Contact Center in South America to meet the growing demand for services.
“We are excited to open our doors to Medellin’s highly skilled community as we continue to innovate and support the growing need for omnichannel customer service. We are committed to improving the lives of those in the communities we serve around the world, and we look forward to connecting with the Medellin community,” said iQor President and CEO Gary Praznick.
Medellin, Colombia was chosen as the location for the iQor contact center due to its high-tech innovation and sustainability, as well as its highly skilled workforce.
The 25,000-square-foot facility in Medellin will provide digital customer service and omnichannel customer support around the world.